The length of time to process background checks can vary due to multiple factors, such as the number of counties you have lived in and whether or not they have a digital filing system.

Amazon or our background check vendor may contact you for more information, so please continue to check your email for updates regarding your background check. If inquiries are made, please respond to their email as soon as possible.

As soon as we receive the results from our vendor, we will notify you via email with the next steps.

You can also check the status of your background check in your pre-hire checklist:
  1. Log in to your candidate account at https://hiring.amazon.com/app#/login.
  2. Choose Go to my jobs and find the job you are applying for.
  3. Click View progress.
  4. Check the section on the upper right that says Screening results. This section will have the status of your background check.
If the status says Pending, that means it is still in progress. Check your email for messages from our background check provider. When the background check is complete, it will say Completed. Please note, to protect your privacy, our agents do not have specific details about your background check.
Amazon or our background check vendor might be trying to contact you for more information to process your background check. Please look for emails or phone calls from them. These messages or calls will include information about how to contact the vendor directly.

Amazon's background check vendor can help you correct any incorrect information on your background check, but they cannot change Amazon's hiring decision. Our agents also cannot change Amazon's hiring decision, nor can they escalate it for a dispute.
Yes, all new hire candidates must complete a drug test.
You can check the status of your drug test in your pre-hire checklist:
  1. Log in to your candidate account at https://hiring.amazon.com/app#/login.
  2. Choose Go to my jobs and find the job you are applying for.
  3. Click View progress.
  4. Check the section on the upper right that says Screening results. This section will have the status of your drug test.
If the status says Pending, that means it is still in progress.
Your pre-hire drug test came back with an error. Please select an option above to connect with Amazon to schedule a time to retake your drug test.

Note: Retakes are only available for drug tests that have errors. Someone who fails a drug test can apply again 120 days after their failed drug test.
You can reschedule your drug test retake appointment from your pre-hire checklist:
  1. Log in to your candidate account at https://hiring.amazon.com/app#/login.
  2. Choose Go to my jobs and find the job you are applying for.
  3. On the job you have applied to, choose Prepare for your Appointment. This will display your pre-hire checklist.
  4. At the top of the screen, you will see a banner with the date and time for your pre-hire appointment.
  5. To reschedule your appointment, click the Reschedule link next to Can’t attend at this time?
    6. This screenshot of the pre-hire checklist has a visual cue to show the banner where candidates find the Reschedule link.
  6. Now you will be able to review the available appointments that will allow you to keep the same shift and start date (Day 1) schedule.
If you need more help, please choose an option to connect with Amazon by phone, chat or text.

Note: Retakes are only available for drug tests that have errors. Someone who fails a drug test can apply again 120 days after their failed drug test.