Application Password Issues/Reset
Chevron Down
Follow the steps below to reset your password:
  1. Go to your candidate account at http://hvr-amazon.my.site.com/.
  2. Click the 'Forgot Password?' link
  3. Enter the email address you used when you created your candidate account. If you have not yet created an account, you can do so at http://hvr-amazon.my.site.com/ by selecting clicking 'Register Here'
  4. Click 'Continue'
You will receive an email from applicationhelp@amazon.com with a link to reset your password!

Please check both your inbox and spam folders for the password reset email. In some cases, it may take up to an hour for the password reset email to be delivered to you.

You should add applicationhelp@amazon.com and noreply@jobs.amazon.com to your email address book to ensure you receive emails from us.
KNET Password Issues/Reset
Chevron Down
To log in to KNET for the first time:
  1. Go to KNET.csod.com to access your training curriculum.
  2. Use the Login and Password from the email you received.
  3. You will be prompted to create your own password.
  4. Once you've logged in, you will be taken to KNET’s home page. On this page you'll see the New Hire Orientation & Training curriculum listed under Active Training. Click 'Open Curriculum'
  5. On the next page, click 'Activate' to access the first module.
  6. Then click 'Launch' to get started on the first module.
  7. Click 'Agree' to begin the first training module.
If this is not your first time logging in, and you cannot remember your password, please make sure you're on knet.csod.com, and click 'Forgot Password?'

If neither of these methods work, please contact us.
MyDocs Password Issues/Reset
Chevron Down
In order to reset your MyDocs password, select the 'Forgot your Password' link from the MyDocs Portal, which can be accessed at amazon.onbaseonline.com.

A password reset email will be sent to your personal email address. Follow the link in the email in order to change your password.

When changing your password, please make sure your password meets the following requirements:
  1. First and last character must be a letter
  2. Must be at least eight characters long and not longer than thirty characters
  3. Must contain at least one uppercase character, one lowercase character, and one non-alphabetic character
  4. Can include most characters on the keyboard (letters, numbers, and some punctuation)
  5. Cannot use the same character three times in a row
  6. Cannot be based on your login name