What is the new proctoring system for Amazon's online assessments?
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Amazon has implemented a new in-house virtual proctoring solution to ensure the integrity of our hiring process. This system includes identity verification and video monitoring during your online assessment.
What do I need to prepare for the identity verification step?
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You will need:
  1. A valid government-issued photo ID (such as a passport, driver's license, PAN card, or voter ID card)
  2. A device with a working webcam and microphone'
  3. Good lighting in a quiet, private space
What web browsers are supported for the online assessment?
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While the assessment can be taken on various modern browsers, Google Chrome is highly recommended for the best experience. If you encounter any issues, please try switching to Chrome.
Can I take the assessment on my mobile device?
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No, the assessment must be completed on a desktop or laptop computer. Mobile devices are not supported at this time..
How will my privacy be protected during this process?
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Amazon takes your privacy seriously. All data collected during the assessment, including video recordings and ID information, is securely stored and used only for the purposes of verifying your identity and monitoring the integrity of the assessment process. For more details, please review our privacy policy.
What happens if my internet connection is interrupted during the assessment?
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If your connection drops, try to reconnect quickly. The system will attempt to resume your session. If you're unable to reconnect within a few minutes, you may need to restart the assessment. Contact customer support if you continue to have issues..
How long will the identity verification process take?
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The identity verification typically takes about 5-7 minutes, but this can vary depending on your internet speed and how quickly you're able to complete the steps.
What if I fail the identity verification step?
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You will have three attempts to complete the identity verification successfully. If you're still having trouble, you'll be able to proceed with the assessment, but your application may require additional review later in the process.
Will I be recorded during the entire assessment?
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Yes, video and audio recording will be active throughout the assessment. You'll see an indicator showing that recording is in progress..
Can I take breaks during the assessment?
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It's best to complete the assessment in one sitting without breaks. If you must step away, be aware that extended periods of inactivity may be flagged for review.
What if I don't have a webcam or microphone?
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A working webcam and microphone are required for the assessment. If you don't have access to these, please contact our support team to discuss alternative arrangements.
What should I do if I experience technical difficulties during the assessment?
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If you encounter technical issues during the assessment, please try the following steps in order:
  1. Refresh your browser: Click the refresh/reload button or press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac).
  2. Clear your browser cache and cookies:
    a. In Chrome, go to Settings > Privacy and security > Clear browsing data.
    b. Select 'Cached images and files' and 'Cookies and other site data
    c. Click 'Clear data'
  3. Ensure your internet connection is stable:
    a. Run a speed test at www.speedtest.net
    b. If your speed is below 512 kbps, try connecting to a different network if possible
  4. Check your webcam and microphone:
    a. Visit www.webcamtests.com to test your webcam
    b. Visit www.onlinemictest.com to test your microphone
    c.. Ensure no other applications are using your camera or microphone:
  5. Disable browser extensions:
    a. In Chrome, go to chrome://extensions/
    b. Turn off all extensions and retry the assessment
  6. If problems persist, please contact our support team through the help link provided below.
What are the requirements for my Amazon badge photo?
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Your badge photo must meet these requirements:

* A clear, front-facing photo of just you
* Taken against a plain light background
* Your full face must be visible
* No hats, sunglasses, or face coverings (except for religious purposes)
* Photo must be recent (taken within the last 6 months)
* Good lighting, with no shadows on your face
* Must match your appearance in your assessment verification photos
When do I need to submit my badge photo?
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You'll be prompted to submit your badge photo after successfully completing your background check. This is a required step to complete your hiring process.
How do I upload my badge photo?
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You'll be prompted to submit your badge photo image after you submit your background check steps. The system will guide you through the process and provide immediate feedback if your photo doesn't meet the requirements.
What happens if my badge photo is rejected?
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If your photo is rejected, you'll need to submit a new photo that meets all requirements. Your onboarding process cannot proceed until an acceptable photo is approved.