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What are Employee Documents?

Once your background check has passed, you will receive a notification to complete your Employee Documents.

These digital documents are a critical part of your onboarding process. Please take the time to review and complete all documents.

If your background check has already been completed and 72 business hours have elapsed, and you are not seeing the link populated on your checklist or received the email,
please contact us.

I have not received instructions on how to complete my New Hire paperwork

Welcome to your Amazon journey! Before your start date, you'll receive an important email fromnotifications@atoz.amazon.work. with instructions to complete your required paperwork. To ensure you don't miss this crucial information:

Add notifications@atoz.amazon.work. to your address book.
Check your spam or junk mail folders regularly.
We're excited to have you join our team and want to make your onboarding as smooth as possible. If you have any questions, please don't hesitate to reach out to your recruiter.

Welcome aboard.

I am experiencing a “Profile not found” error when I try logging in to the employee document portal

If you see this error message, it means our systems are being a bit shy with one another. We understand how frustrating this is when you’re so close to joining but don’t worry – this issue will not affect your application status nor any documents you’ve already submitted. It's a known bug that usually resolves itself in a few hours, and we're working hard on a permanent fix. In the meantime, try logging in again after 4 hours and contact us if you’re still having trouble.

How do I log into my Employee Document Portal?

Access your MyDocs portal at joining.docs.amazon.com. Please wait for an email invitation before attempting to log in. This email will contain important access information. Once you receive it, you'll be able to securely access your documents.

How do I reset my password for MyDocs?

Great news! We've simplified your access to the Employee Document Portal (MyDocs). You no longer need a password.

Here's how to log in:

Go to https://joining.docs.amazon.com
Enter your Amazon Jobs profile Username and PIN
That's it! You'll have immediate access to your documents.

If you need any assistance, please don't hesitate to contact our support team.

We look forward to having you on board!

I have not received instructions on how to complete my new hire paperwork

You will receive an invitation prior to your start date to complete the required paperwork from Amazon A to Z notifications@atoz.amazon.work. .You will then log into the Employee Document Portal via Passport, using the email address and PIN that you use to access your Amazon Jobs profile. The email address must match the one that you received the invitation from.

Is my New Hire Paperwork complete?

To confirm your documents are complete, please follow these steps:

Sign in to your MyDocs portal at https://joining.docs.amazon.com
Look for the 'Read and Accept your Documents' section on the left side of the page
If you see "You don't have any documents to sign right now," great news! Your documents have been successfully submitted
If you don't see this message, please review and accept any additional documents
First time accessing MyDocs? Click 'Forgot Your Password' to set up your account.

Need help? Contact us at https://hiring.amazon.com/contact-us#/.

We're excited to have you join the team!

I completed my Personal Information Document but it is still showing as incomplete

If you have completed your Personal Information Collection form, please be aware that it can take 24-48 business hours for the information to be updated in your Employee Document Management portal(EDM). Please check the portal again after three business days, and if the portal is still showing it as incomplete, you can contact us via email at https://hiring.amazon.com/contact-us#/.

I am experiencing an error when trying to complete the paperwork

For the best experience with MyDocs, we recommend using Google Chrome or Mozilla Firefox as your web browser. Please sign your documents on a computer rather than a mobile device to ensure smooth completion of the process.