What are the basic requirements for this position?
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To apply for a customer service position, you must meet the following basic requirements:
  1. Min. 18 years old
  2. Fluent language skills in German or English (additional language skills may be required, depending on the position you are applying for)
  3. Successful completion of our virtual assessment on amazon.force.com
How many days/hours will I work per week?
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The recruiting team will show you the conditions. In general, our customer service representatives work 5 days, 40 hours (full time) or 30/20 hours (part time) the week depending on the position you have applied for. In accordance with the labor law regulations in Germany, 10 hours per day may not be exceeded, with appropriate allowance for break times.
I have checked my internet connection, it is (for example) 48 Mbits, can I still start the home office position?
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No, that's not enough, because the minimum requirement for working from home is 50 Mbits.
How many Mbits does my internet connection need at least for the home office position?
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The minimum requirements for working from home are 50 Mbits.
Can I work from abroad in the home office?
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You cannot work from abroad in the home office. You may only work at your registered main residence.
Can the customer service job at amazon be my side job?
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This job cannot be done part-time.
Can I get a contract for working students?
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We cannot offer you a contract for working students.
When do I get my first salary paid?
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You will receive your salary by the 15th of the following month.
Are there extra vacation days for employees with disabilities?
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We comply with the regulations in the Social Security Code IX (§ 208 Paragraph 1).
Can I do a part-time job?
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A part-time job requires the approval of the human resources department.
Can I do an internship at amazon?
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Unfortunately, we cannot offer you an internship in customer service.
Who gets a language bonus?
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Employees who are assigned to contact processing in foreign languages ​​as required in customer service receive a foreign language bonus. For bilingual roles, a language assessment of the foreign language must be carried out in the application process.
How big does my desk have to be?
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Your work table must have a minimum area of ​​120 cm x 80 cm and a height of 74 cm so that all your equipment fits on the table and a more ergonomic way of working can be ensured.
Can I only work from my registered place of residence?
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Yes, you can only work from your registered main residence.
Can I take a holiday during the training phase?
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Unfortunately, it is not possible to take vacation days during the training phase, otherwise you would miss essential parts of the training.
Can I keep private appointments during the training phase?
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During the training phase, only urgent appointments that cannot be postponed may be taken. This must be agreed in advance with the training team.
I have already planned a vacation, can I take it?
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Unfortunately, we cannot promise you vacation days before the start of your employment. Please contact your team manager after you start your employment with Amazon.
When will I find out about my shift planning?
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You will find out your shift planning during your training in the first few days.