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What are the basic requirements for this position?

To apply for the available positions in the Customer Service area, you must meet the following basic requirements:

Be over 18 years old.
Be able to write and speak fluently in one of the following languages: Spanish, English and Portuguese
Successfully pass our virtual test that you need to take from at https://trabaja.amazon.co.

Who will I be employed by if my application is successful?

We're excited to welcome you as a direct Amazon employee

How do I sign up? Can I re-apply?

Join our team at Amazon!

Visit https://trabaja.amazon.co to explore exciting opportunities in your country. Use the filters to find roles that match your skills and interests.

Important application tips: • Use a Windows computer with Mozilla Firefox browser for the best experience • Ensure you have headphones and a stable internet connection • Choose a quiet environment to complete the process without interruptions

Already applied? Check your application status at https://www.amazon.jobs/account

Note: If you don't meet the required scores, you can reapply after 3 months from your initial application date.

At Amazon, we're always looking for innovative minds to help us raise the bar. Are you ready to make an impact?

Can I apply in person or send my resume?

Join our team at Amazon! To be considered for any of our exciting positions, please complete our online application. You can view all current openings and apply directly at https://trabaja.amazon.com. No need to send a separate resume - our application process is designed to capture all the information we need. We look forward to learning more about you and how you can contribute to our mission of being Earth's most customer-centric company.

When can I start working once I have applied?

You've just taken the first step by appling with us! Our recruitment team will be providing communication as we continue with the hiring proces and eventually you will reach the stage of knowing the official start date in the role that you applied. We look forward to you joining us and making an impact from day one. Your onboarding is is subject to you clearing all rounds of interview and background verification.

What is the status of my application?

We're excited about your interest in Amazon! To make it easy for you to stay updated on your application status, please follow these simple steps:

Visit https://trabaja.amazon.co and log in to your candidate account
Click the Menu icon in the upper right corner.
Select "My Jobs" from the dropdown

You'll see the current status of all your job applications. We'll also email you about any updates, so please add these addresses to your contact list:

recruiting-systems-prod@amazon.com
noreply-ops-jobs@amazon.com
Note: These email addresses don't accept incoming messages.

We look forward to keeping you informed throughout the process. Best of luck with your application!

My application status hasn't changed. Who can I contact for an update?

We're committed to keeping you informed throughout your application process. Your application status is updated in near real-time, always showing the current status of each of your applications. If you don't see any changes, rest assured we're still carefully reviewing your information. Have questions? We're here to help – please don't hesitate to contact us.

Why was my application rejected?

Thank you for your interest in Amazon. While we're unable to provide specific details about application decisions, we encourage you to explore other opportunities that match your qualifications. You can try to apply again in 3 months or view and apply to other open positions at https://www.amazon.jobs. We appreciate your understanding and wish you the best in your job search.

I accidentally answered 'No' to a question and was unable to finish my application

If you encountered an issue with your application, like selecting 'No' by mistake, don't worry. Contact us at https://hiring.amazon.com/contact-us#/, and we’ll help resolve it quickly. At Amazon, we’re dedicated to making your candidate experience smooth.

What does it mean when my application status is withdrawn?

We are here to help with your questions, when it comes to your application it remains active while it's under review. The status will change to 'withdrawn' if:

You request to withdraw your application
You accept a role at Amazon
Your application is no longer under consideration
We aim to keep you informed throughout the process. If you have any questions, please don't hesitate to reach out to your recruiter.

I would like to withdraw my application

We completely understand that opportunities don't always align with your current situation or goals.

To withdraw your application, please follow these simple steps:

Visit https://trabaja.amazon.co and sign in to your account.
Look for the dropdown menu in the upper right corner of the screen.
Select "My Jobs" to view your active applications.
Find the application you wish to withdraw and click the "Withdraw" button.

The assessment page will not load

We know how frustrating technical issues can be, but we've got you covered. In case you experience issues and the page is not loading, you can follow these steps:

To complete your application, please ensure:

Pop-up blockers are turned off.
You're using a compatible browser (we recommend Chrome, Firefox, or Safari).
Here's how to disable pop-up blockers on common browsers:

Chrome (Windows/Mac/Android):

Click the menu icon (⋮) in the top-right corner
Select 'Settings'
Click 'Privacy and security'
Under 'Content settings', click 'Pop-ups and redirects'
Toggle to allow pop-ups
Firefox (Windows/Mac):

Click the menu icon (≡) in the top-right corner
Select 'Options' or 'Preferences'
Click 'Privacy & Security'
Under 'Permissions', uncheck 'Block pop-up windows'
Safari (iOS):

Go to 'Settings'
Tap 'Safari'
Toggle off 'Block Pop-ups'
If you encounter any issues, please contact our support team for assistance.

I am getting an error for leaving questions blank

We're sorry to hear you're having trouble with our assessment! Try one of the following troubleshooting tips:

Answer all questions. The system will alert you to any missing answers when you try to submit. If you see an error about blank questions, click the page number below the message. You'll be taken to the page with the unanswered question. Select an answer. Choose 'Return to Error Page' to address any remaining issues. Once all questions are answered, you can submit the assessment.

If you need assistance, please contact our support team.

What are the basic requirements for this vacancy?

To apply for available vacancies in Customer Service, you must meet the following basic requirements:

Be over 18 years of age.
Speak fluently one of the following languages: Spanish, English, Portuguese.
Successfully pass the virtual tests that you can take from https://trabaja.amazon.co.

What documents should I upload?

Required documents: • Citizenship ID (or immigration ID and passport for non-citizens) • Judicial record certificate

Please ensure you have these documents ready for the next step in the process.

What format should I use to upload my documents?

Allowed formats: PDF, PNG, JPG

How can I attach the requested documents to my profile?

Open our Amazon jobs home page: https://trabaja.amazon.co.
Click Menu on the top right corner and click on "Sign in".
After you have signed in, please open this link: https://amazon.force.com/ProfileAttachment. *You may have to refresh the page or be asked to sign-in again after clicking the link.
Proceed to click "Browse" and attach the document being requested.
Confirm that you have selected the right document and click "Upload".

What documents should I upload?

Does Amazon offer benefits for hourly workers?

At Amazon, we offer a comprehensive benefits package that may vary based on your location, regularly scheduled hours, length of employment, and job status. We strive to provide benefits that support your health, financial security, and work-life balance, tailored to your specific role and situation within our diverse workforce.

Can I work from home?

At Amazon, we offer both in-person and remote work opportunities. Our virtual positions are listed under the 'VCS' (Virtual Customer Service) category on our careers website at https://www.amazon.jobs. We encourage you to explore our current openings and find a role that matches your skills and preferences.

What are the steps to follow after submitting my test results?

Our dedicated recruiting team will carefully evaluate your test results. Once this review is complete, a recruiter will personally reach out to you about the next steps in the process. We appreciate your patience and look forward to connecting with you soon.

I have another question

Have additional questions? We're here to help! Please contact us through https://hiring.amazon.com/contact-us#/. We look forward to hearing from you and supporting your journey with Amazon.