A verbal language assessment completed virtually during your online application. It measures your ability to understand and communicate in English for workplace purposes.
We’ve enhanced our hiring process to create a more consistent and objective evaluation for all candidates. The assessment is now completed virtually before your appointment — giving you the convenience of completing it from home.
You will listen to recorded prompts and record your verbal responses. The assessment takes approximately 25 minutes. Data obtained is used only for assessing your language skills and is handled securely and in accordance with Amazon’s privacy policies.
Amazon collects your personal information to assess your language proficiency. Recordings areused only for assessing your language ability, are stored for up to 7 years, and are handled in accordance with Amazon’s privacy policies. For more information, by applying, you read and agree to the user Data Policy.
No. The language is determined by the requirements of the position you’re applying for.
You can reapply after 90 days to a position requiring that specific language and retake the assessment with your new application.
Yes. You will be asked to complete a brief additional language assessment when you arrive for your pre-hire appointment.
Yes. All candidates must complete the assessment regardless of previous Amazon experience.
If you encounter an error during submission, please reapply and select a new shift to proceed with your application. We apologize for the inconvenience
Amazon measures all candidates working in Canada on their ability to communicate effectively in the required language for workplace safety. Due to this, we have recently introduced a standardized language proficiency assessment for all candidates. If your results didn’t meet the required level, we encourage you to use the 90-day waiting period to develop your language skills and reapply.
Amazon measures all candidates working in Canada on their ability to communicate effectively in the required language for workplace safety. All candidates must now complete the same standardized assessment. This objective evaluation measures specific language skills required for workplace safety and success.
The assessment provides an objective measure of proficiency at the time of testing and cannot be appealed. You retain the right to request access to, or correction of, any personal information used in the assessment process if you believe it is inaccurate or incomplete. Requests can be made in accordance with Amazon's privacy policies. If a correction is required, it will be reviewed and addressed in line with applicable privacy laws. We encourage you to use the 90-day period to practice and reapply.
Each company has different language requirements. Amazon’s assessment is tailored to our specific work environment and safety standards.
No. For safety reasons, all associates must be able to understand and communicate independently in the required language.
All candidates are asked to complete a brief additional language assessment at their pre-hire appointment. This is a standard part of the process and helps us validate our systems.
Both assessments measure your ability to communicate effectively in the required language for workplace safety. If your results at the pre-hire appointment did not meet the required level, we are unable to move forward with your application at this time. You can reapply after 90 days to a position requiring that specific language.
We encourage candidates to utilize local community resources such as libraries, community colleges, adult education centers, or online language learning platforms.
Identity verification is part of a new step in Amazon's hiring process designed to ensure fair and secure access to job opportunities. We've introduced this step to confirm that every applicant is a real person and the rightful owner of the identity information they provide. This helps protect the integrity of our recruitment process and legitimate job seekers like you from fraudulent activity that has made it harder to access available shifts. Your selfie will only be used for identity verification purposes.
The selfie is used as a liveness check — it confirms that a real person is physically present during the application, rather than an automated system. Your selfie is also compared to the photo on your government-issued ID to verify that you are the legitimate owner of the identity you've provided. This step takes only a few seconds, helps keep the hiring process fair for everyone, and eliminates the need for an in-person identity check.
A valid government-issued photo ID (such as a provincial driver's license, passport) is required to verify your identity. The system checks that your ID is authentic and that the name and photo match the information you provided in your application. This ensures that only verified individuals can apply for positions, protecting you and other candidates from identity misuse.
No. Once you've completed the verification step, you will see a confirmation message ("We have received your info securely. Thank you.") and can continue with your application. The system does not display a pass or fail result to you. If additional action is ever required, the appropriate team will contact you directly.
No. During this phase, completing the verification step allows you to continue with your application regardless of the outcome. Your application will proceed through the standard hiring steps including assessment, contingent offer, and onboarding as normal, no matter what the result of identity verification is.
Ensure camera permissions are enabled, use a supported browser or device, and retry. The verification works on both mobile devices and personal computers (laptops, desktops). Use a supported, up-to-date browser and make sure no other application is using your camera. If you're on mobile, ensure the Hiring Before Appointment (HBA) site has permission to access your camera. If your document won't upload. Check that the image is clear, fully visible, and that your internet connection is stable. If the issue persists, contact Candidate Support by phone, chat or text for more help.
Check that your ID image is clear, well-lit, fully visible (no part cut off), and free of glare or shadows. Ensure your internet connection is stable and try using a different browser if the problem persists. Accepted documents for Canada include provincial driver's licenses, passports, and provincial ID cards. If the issue continues, please contact Candidate Support by phone, chat or text for more help Is my information secure? Your information is handled according to Amazon's applicable privacy practices. Please refer to the Global Candidate Privacy Notice and Canada Addendum available during the application process.
Yes. Your biometric and identity information is handled within Amazon's secure internal infrastructure using ID360, Amazon's identity verification service. No biometric data is shared with third parties outside of Amazon's verification ecosystem. Your data is restricted to authorized personnel only, and all access is audit-logged. Please refer to the Global Candidate Privacy Notice and Canada Addendum displayed during the consent step of your application for full details.
We'll connect you with our Accommodations team to discuss available assistance. To request accommodation, please contact our Accommodations team at dis-canada-acat@amazon.com with your contact information and someone will contact you as soon as a member of the team is available.
If you have questions about how we process your personal information, you may contact Candidate Support by phone, chat or text for more help or refer to the Global Candidate Privacy Notice and Canada Addendum available during the application process.